To ensure that leadership is able to accomplish its grand strategies and operational and tactical plan, it must establish key performance and evaluation indicators. The indicators should account for every operational/tactical objective. For example, if a hospital has a grand strategy to improve health outcomes at its facility. Its operational and tactical plan could include operable and dependable medical devices, adequate and trained staff, and an effective electronic patient triaging and tracking system. Key performance indicators to ensure that the hospital has operable and dependable medical devices include, but not limited to, percentage of failed devices, percentage of antiquated devices, and percentage of patients experiencing adverse actions as a result of a failed device. These indicators are measurable and can be tracked on an ongoing basis by the administrative and clinical personnel. Such information is crucial in helping leadership to determine if it is moving in the right direction of accomplishing its grand strategy of improving health outcomes. Now, the organization’s leadership would need to set the benchmark or threshold for success and failure. For example, a successful percentage of failed devices could be 1%. In other words, anything above this threshold would be considered a failure and the organization must act quickly to reverse a downward trend. However, in viewing this matter in context, we must understand that not all failed equipment adversely impact a patient; however, when it does, it is problematic for the organization. Therefore, one occurrence of a failed equipment that leads to a patient injury or death is one too many as it exposes the organization to legal risks
In reviewing your strategies and the operational and tactical objectives, develop your key performance, benchmark, and evaluation indicators. Explains how you will measure success and failure for each performance, benchmark, and evaluation indicator; including depth, breadth, and triangulation for each indicator.
Identify at least 3 key performance indicators
Identify at least 3 performance benchmarks
Identify at least 2 evaluation indicators