refers to the various ways of dividing up tasks and labor to achieve goals. Hierarchy of authority Division of labor Rules and procedures Chain of command Question 49 Which step of the socialization process is happening at Disney World when recruits receive formal training at Disney University on how to answer guests' questions no matter how simple or difficult the question? challenging early work assignments careful selection adoption of cultural value statements rewards that sustain the culture Question 50 The ethics component of organizational culture is a complex interplay of that may support either ethical or unethical organizational behavior. formal systems formal, informal, and legal systems formal and informal systems informal systems