Establishing a Shared Service Centre in China
A global consulting company decided to centralize some of its finance and human resource-related activities from its Asia-Pacific operations in China. An international project was initiated to move processes like time and expense management, accounts payable, and labour contracting from the South, South-East and East Asian subsidiaries to the People’s Republic of China. Overall, 12 different countries were involved in the project.
What kinds of risks were anticipated? What came as a surprise?