Following is an alphabetical listing of perspectives, strategic objectives, and performance measures for the balanced scorecard.
Requirement For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the
list.
INCREASE PROPRIETARY PRODUCTS
INCREASE SHAREHOLDER VALUE
INTRODUCE NEW PRODUCTS
MINIMIZE INVOICE-ERROR RATE
ON-TIME DELIVERY BY SUPPLIERS
RETAIN CUSTOMERS