See if you can match the design approaches Kate uses to the messages she applied them to.
Click to select each message design approach, then click the blank space for the message it
matches to move it.
"I know you're on deadline, but I also know that the project is very important for all of us. May
I ask you a question about it..."
"We've just experienced three problems with the ABC product. The problems are... I see three
simple solutions, and they are... I'll go ahead and implement these solutions on Thursday
unless I hear otherwise from you before then..."
"Given your announcement that customer service is our #1 priority for the month, I would like
your approval to hire a temp to help Bill this month so he can focus on service enhancements."
"Have you seen this quarter's revenue figures? They're 30 percent higher than last quarter.
Would you like to increase the budget for the XYZ product?"
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