In a government department that you have done an internship in, you noticed two distinct cultures: people at the front-line offices were servicing the clients with energy and a great service ethic, but in the head office, that was not in direct touch with clients, behaviour seemed to be lazy and overly bureaucratic. You have been tasked with analysing and rigorously examining the workplace culture and recommending improvements. What would you do? How would you suggest to the CEO to fix this cultural divide, or do you think it is acceptable for the organisation to stay as is? Provide your reasons.