Did Zoom have a competitive advantage in 2020? If so, what was the source of the advantage? The company’s customer acquisition, customer retention and sales indicate that Zoom had a competitive advantage over other video conferencing complete Please read the case and address the following questions: a) Did Zoom have a competitive advantage in 2020? If so, what was the source of the advantage? b) Outline any threats that Zoom faced in 2020. How would you characterize Zoom's response to these threats? Would you have taken a different course of action? Justify your answer. c) Looking forward to 2022 and a world after the pandemic, what should Zoom do to sustain its performance?