ses/17549/discussion_topics/235908
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Receptionist and the Medical Office Environment Ethics:
Chapter 5 discusses the emerging role of the medical receptionist, which includes knowing and understanding a wide
variety of laws and regulations, answering an almost constantly-ringing telephone, reviewing insurance cards, determining
insurance types or managed care plans, entering demographic data into the computer, posting a variety of transactions,
scheduling appointments, and professionalism. In other words, working as a receptionist in a medical office should be a
professionally trained medical assistant who is flexible and prepared for a variety of duties.
Scenario:
You are the patient and enter a medical office. You notice a faint smell of urine and approach the reception desk where the
receptionist is talking on the telephone. She never looks up and you wait at the desk for a few minutes, but finally give up
and sit down. She keeps talking while chewing gum and you notice her blouse is low-cut.
Instructions: For your initial post, answer the following 2 questions:
a. Discuss three (3) possible ways you could respond to her without seeming rude or embarrassing her (in your own
words).
b. How should this behavior be addressed? Who should address this employee?
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