QUESTION 12 Which of the following is the first step in the managerial decision-making process? a. Recognition of decision requirement b. Evaluation and feedback c. Development of alternatives d. Selection of desired alternative e. Diagnosis and analysis of causes QUESTION 13 Which of the following is a disadvantage of the virtual network approach? a. Lack of hands-on control b. Greater demand on managers c. Weaker employee loyalty d. High level of conflict e. Weak and ambiguous boundaries QUESTION 14 Which of the following is not a characteristic of a creative individual? a. Conceptual fluency b. Focused approach c. Persistence d. Undisciplined exploration e. Dependent