In this assessment, you are required to analyse a communication incident which you experienced:
1. Introduction: briefly characterise the incident and describe the relevant concepts you will discuss.
2. Description: provide a detailed (but concise) original description of a communication incident that you have experienced or observed.
3. Identify ONE communication concept that contributed to or caused this communication incident. Provide a clear, detailed (paraphrased) definition/explanation of your identified concept.
4. Explain why the concept is relevant to the incident.
5. Use ONE practice of Creative Conversation (Understanding, Challenging, Being understood (Osborne & Canfor-Dumas 2019)) to address the incident, as follows.
5a. Provide a clear, detailed definition/description of the main Creative Conversation practice which would have been useful in resolving the issue.
5b. Discuss how this element could have helped avoid or manage the incident in a better way. Illustrate your argument with a proposed short script.
6.Reflect on the implications of the incident and discuss why understanding and management of the issue is relevant to business communications.
7. Provide a conclusion