Executive Holloware (case study) by Kevan Scholes.
1.Why is quality important to Executive Holloware
2.What do you understand bt the term 'quality'
3.How would you specify 'quality' for Executive Holloware?
4.What are the underlying causes of the problems at Executive Holloware?
5.How should Executive Holloware measure quality at each stage of the process?
6.What steps would you advise Paul Stone to take to improve quality?