1. What key functions of human resources management are used for workforce planning, recruitment and employer retention? 2. From your scenario, identify the steps you would take to address the specific human resources issue being faced.
• A large system-affiliated hospital desires to train patient care technicians to assist in direct clinical care of patients. The hospital experienced a shortage of RNs in the past three years and has found that a multidisciplinary team approach using patient care technicians will help the organization meet patient and manpower needs. The Vice President of Patient Care desires to know the best way to train these teams.